Incidents and resolution
PrestaShop support when something stops working
We diagnose specific incidents and prioritize restoring sales and operations: errors, outages, checkout, payments, modules or integrations.
When it applies
The clearer the symptoms and recent changes, the faster we can narrow down the cause.
- The store, checkout or a critical feature fails
- A recent change has introduced errors
- A module or integration no longer responds
How we work
A clear path from diagnosis to validation
- 01
Collect symptoms, scope and recent changes
- 02
Diagnose and prioritize by business impact
- 03
Fix, validate and explain the cause
- 04
Recommend steps to reduce recurrence
Expected outcome
What should improve after the work
- A contained and resolved incident
- Verified critical functionality
- A clear next step if a larger intervention is needed
Next step